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If you’re enjoying TextNow on WiFi, did you know that you can use TextNow without WiFi? For free? It’s true! With a TextNow SIM card plus our Nationwide Text & Talk service, you can call and text from anywhere in the U.S, for—you guessed it—free.

But in case you still have questions about our SIM cards, here’s some A’s to our most frequently asked Q’s.

How can I tell if my phone is compatible with TextNow?

Pop in the IMEI number of your phone on our device checker here! Doin’t know how to find it? Follow this easy guide:

IMEI

Can I get a SIM card delivered to me outside of the U.S?

No, I’m sorry, our SIM cards can only be shipped to addresses in the United States.

Ok, but can I use the SIM to get mobile service outside the U.S?

Our mobile service is strictly U.S only. That said you can use TextNow outside the U.S through WiFi, no SIM card needed!

Hi, I’m Canadian! Do you offer mobile service or SIM cards in Canada?

Believe me, we’d love to, we’re a Canadian company! But unfortunately we don’t service Canada. Sim cards and mobile service are U.S only.

Does my device need to be unlocked?

It sure does. If your device is locked, you’ll need to get the current carrier to unlock it before we can use it.

I’m having trouble activating my SIM!

Check out our support article on how to set up your APN manually here. If you’re still struggling,  head over to our chat and one of our agents will walk you through it. You can access chat via our support pagebetween 10am-5:30pm EST Mon-Sun. Just click/tap the purple chat bubble on the bottom right, ask to speak to an agent, and then click/tap ‘Get in touch’ when prompted to speak to an agent.

Can I put this SIM in another phone/switch phones?

If the phone is compatible, you sure can! Contact our chat for assistance with swapping your phones.

Does this SIM store my photos?

Nope! Your photos are stored on your device.

Where can I get my hands on one?

Great question! You can buy ’em right here!

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21 Comments

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  • does the activation kit come in the mailbox or through a delivery company?

    • They’re shipped via USPS, so should be your mailbox!

    • Y haven’t I received my sim card I got the text that it was shipped out and it would take 5 -7 days and it’s already been 2 weeks that I purchased it.

  • Hello I’m wondering about if I pick my imei into text now to activate it will I still be able to use my previous cell phone plan when I pay it

    • Hey Javian! If you activate your phone (the same one on your current plan) with us, you will not be able to use both services. You’d have to cancel your current plan in order to activate it with ours.

  • hello,i’ve been wanting to buy this iphone 6 plus for a backup phone and i wanted to buy the sim card first then the iphone but in order to buy the sim card i need a imei and i don’t have that iphone 6 imei

    • Hi Angelina! Unfortunately, you will need to confirm the IMEI is compatible first before being able to purchase a SIM card

  • I purchased the Sim Kit earlier today, and I have not got a confirmation email about my purchase yet. Did I get scammed? It was only $5 and it feels kind of fishy to me.

    • Hey Jake! Once the SIM ships out, you will receive an email with the confirmation.

  • I purchased a text now sim kit 3 weeks ago and I still have not received it

    • Can you please head over to our live chat support on help.textnow.com between 10am-5:30pm EST for further assistance? You’ll find a chat icon on the bottom right hand side, and between those business hours, the chat bot will provide you with a “get in touch” option that when selected, will re-direct you to a live representative.

  • When I return to Canada, I can insert a SIN data card from a Canadian supplier and continue to use TextNow.
    Can I port my Quebecquoi Canadian telephone number?

    • You can certainly continue to use TextNow over WiFi or your own carrier’s mobile data, yes.

      Your number may be portable, but you would have to complete that port request before you head back into Canada, while you still have wireless service through us.

  • Can you activate another carriers SIM card with text now service instead of buying a SIM card kit

    • Hi Stacey! No, I’m afraid not – you can only use our wireless network with one of our Textnow SIM cards.

  • Before you order the SIM card you see if your device is compatible or good to use it the SIM card so why when I receive the SIM card I have to go through a bunch of nonsense when before I ordered the SIM card I was told my phone was compatible enough for the SIM card it should not be 4567 obstacles just to get the SIM card to work I first seen if my phone was compatible it was then I ordered the SIM card now I have the SIM card two weeks later and the SIM card does not work to my phone please explain to me why

    • Hey Nardo! We’d need more information to be able to answer that/help you get it all set up.

      Can you please head over to our live chat support on help.textnow.com between 10am-5:30pm EST for further assistance? You’ll find a chat icon on the bottom right hand side, and between those business hours, the chat bot will provide you with a “get in touch” option that when selected, will re-direct you to a live representative.

  • what courier, company sends my sim card?

    • USPS!

  • Does this service cover Alaska?

    • Unfortunately, it does not.

Unlimited
calling and texting